Privacy Policy

This Privacy Policy describes how transtools.co.uk (the "Site", "we", "us", or "our") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site. We are committed to protecting your privacy and ensuring your data is handled securely and in accordance with UK and EU data protection laws (UK GDPR).

📧 Contact Information

If you have questions, require more information about our privacy practices, or would like to get in touch regarding our policy, please contact our Data Protection Officer at:

  • Email: customerservice@transtools.co.uk
  • Postal Address: Transtools Ltd, Beck House, Hunmanby Industrial Estate, Hunmanby, YO14 0PH, United Kingdom

🔒 Your Data Rights

As a resident of the UK, you have important rights regarding your Personal Information under UK GDPR.

Your Rights Include:

  • The right to be informed about how your data is used
  • The right of access to the personal data we hold
  • The right to rectification if data is incorrect
  • The right to erasure ("right to be forgotten")
  • The right to restrict or object to processing

Personal Information We Collect

To provide our services and process your orders effectively, we collect the following types of Personal Information:

📦 Order Information

This includes your name, billing address, shipping address, email address, and phone number.

Purpose: To fulfil" our contract with you, process payments, arrange for shipping, provide you with invoices and/or order confirmations, and communicate with you regarding your order.

💻 Device Information

This includes your IP address, browser type, and how you interact with our Site (via cookies).

Purpose: To load the Site accurately for you and to perform analytics on Site usage to improve our services.

How We Use Your Data

The legal basis for processing your data is primarily the fulfil"ment of a contract. We use your information specifically to:

📄

Documentation

Generate essential Delivery Notes and Invoices

💳

Payment Security

Verify payment details and prevent fraud

🤝

Customer Support

Provide support and updates regarding your purchase

🔐 Data Security and Retention

We implement robust technical and organisational measures to ensure your data is safe. When you place an order, we retain your Personal Information for our records for as long as necessary to fulfil" the purposes outlined in this policy, or as required by UK law (e.g., for VAT and accounting purposes).

Sharing Personal Information

We do not sell your personal data. We only share necessary Personal Information with third-party service providers who help us fulfil" our obligations to you:

🚚 Courier and Delivery Partners

We share your name, delivery address, and contact number with our nominated couriers solely for the purpose of completing the physical delivery of your goods.

💳 Payment Processors

To securely process your transactions.

⚖️ Legal Compliance

We may share information to comply with applicable laws and regulations or to respond to a lawful request for information we receive.

Cookies

Our website uses cookies to improve your browsing experience. You can control and manage cookies through your browser settings. Please note that removing or blocking cookies may impact your user experience. In order to view data on our website visits, we use Google Analytics which allows us to see where visitors found our website and this helps us to promote and market our products accurately. 

Questions About Your Privacy?

Our Data Protection Officer is here to help with any questions or concerns about how we handle your personal information.

Contact us today at customerservice@transtools.co.uk or call 01723 892122