Shipping Information

At Transtools Online, we're committed to getting your tools, building supplies, and materials to you quickly and safely. Whether you need next-day delivery to your site or prefer to collect from one of our branches, we offer flexible shipping options to suit your needs.

🏪 Local Delivery or Click and Collect

Shop local with Transtools! We offer convenient options for customers in our area.

🚚 Local Delivery

Available within 45 miles of our branches

  • Fast local delivery service
  • Free delivery on orders over £50+VAT
  • Perfect for large or bulky items
  • Choose Local Delivery at Checkout

📍 Click and Collect

FREE collection from any branch

  • Ready in 1 working day
  • No delivery charges
  • Expert advice on collection
  • Flexible collection times

For more information or to find out how to take advantage of our local services, click the link below:

Local Delivery or Click and Collect

🚚 Next Working Day Delivery

FREE on orders over £50 + VAT to mainland UK addresses.

Dispatch Times:

  • Orders before 2:30pm Mon–Fri: dispatched same day
  • Orders after 2:30pm: dispatched next working day
  • Weekend orders: dispatched Monday
  • Tracked delivery service
  • Safe delivery to your preferred location

📦 Standard Delivery

Affordable shipping option for orders under £50 + VAT or to excluded areas.

Delivery Charges:

  • Standard delivery: £3.95 + VAT
  • Delivery typically within 3-5 working days
  • Next working day (orders under £50): £6.95 + VAT
  • Delivery usually next day (excluding weekends)
  • Calculated automatically at checkout
  • Reliable courier service

How Our Delivery Works

1️⃣

Place Your Order

Complete your purchase before 2:30pm for same-day dispatch

2️⃣

We Prepare Your Order

Your items are carefully packed and handed to our courier

3️⃣

Track Your Delivery

Receive tracking information via email to monitor your parcel

4️⃣

Receive Your Order

Sign for your delivery at your chosen address

⚠️ Delivery Exclusions

The following areas are excluded from Next Working Day Delivery and will be sent via Standard Shipping (typically 3–5 working days):

  • Northern Ireland
  • Channel Islands
  • Scottish Highlands
  • Offshore islands

Not sure if your area is covered? Contact us on 01723 892122 or enter your postcode at checkout.

Special Delivery Requests

📅 Need Delivery on a Specific Date?

We understand that timing is crucial for your projects. If you require delivery on a specific date, please contact us on 01723 892122 and we'll do our best to accommodate your request.

Courier Information

We partner with trusted external courier companies to deliver your parcels safely and efficiently. While this is usually a reliable service, parcels can occasionally be damaged or lost in transit, which is outside of our control.

If you experience any problems with your delivery, please contact us immediately on 01723 892122 or email customerservice@transtools.co.uk and we will resolve the issue promptly.

We recommend inspecting your parcel upon delivery and noting any damage on the courier's delivery paperwork.

Frequently Asked Questions

What if I'm not home when the courier delivers?

Most couriers will leave a card with instructions for redelivery or collection from a local depot. You can usually arrange a redelivery time that suits you through the courier's tracking system.

Can I change my delivery address after ordering?

If you need to change your delivery address, please contact us immediately on 01723 892122. We can update the address if your order hasn't been dispatched yet.

Do you deliver large or bulky items?

Yes, we offer delivery for large items such as timber, roofing materials, UPVC, glazing, sand, cement, and other bulky building supplies. but these are only available through our own Local Delivery Service within 45 mile of our branches at Hunmanby, Scarborough or Bridlington.

What happens if my parcel is damaged in transit?

Please inspect your parcel upon delivery and note any visible damage on the courier's paperwork. Contact us immediately on 01723 892122 with photos of the damage, and we'll arrange a replacement or refund promptly.

How do I start a return?

Email customerservice@transtools.co.uk with your order number and the item(s) you wish to return. We'll provide you with return instructions and, if applicable, arrange collection for larger items.

Questions About Shipping or Returns?

Our customer service team is here to help with any questions about delivery, collection, or returns.

Contact us today at customerservice@transtools.co.uk or call 01723 892122